Why is effective IT service management (ITSM) important for financial services companies?
Here are a few fators which shpows why an IT support service is important.
IT Support Services: A Backbone For Your Business
IT service management fosters and encourages IT departments to fully engage with the business in order to meet its needs in a quality-controlled, cost-effective and measurable manner. The introduction of BS 15000 (the standard for service management) is proof that both IT and the business are working together to cement the relationship.