Why is customer service training hotel industry so different from other domains?
A variety of activities in a hotel’s operation portfolio makes it one of the exciting places to see how customer service works in cohesion. Right from the time the hotel doors are opened by the security person to the time the guest checks out, you would note a lot of cordiality and friendliness displayed by the hotel staff towards the guests. It even extends to the dining and the bar rooms with the waiters and the stewards going the extra mile to ensure that their customers’ pleasure and luxury is not tampered with. The staff of a hotel would be able to do this only when they undergo Customer Hotel Service training program. Please note that since a lot of guests check-in to a hotel daily, need management and dealing with expectations also become an important aspect of the job portfolio of the hotel staff. The next time you check-in to a hotel, see how the barman and the housekeeping staff behave with you. They could prove vital guides for you if and when you decide to open a hotel on y
