Why is CQT staffed exclusively by consumers and family members?
We are staffed exclusively by consumers and family members because: • Our mission is to empower individuals who receive services as partners with providers, policy makers and family members, to improve care in the public mental health system and ensure services meet the expressed needs of consumers. • We believe mental health consumers have significant personal knowledge and experience that is essential to building a recovery-oriented and effective system of care. • We know that people share their thoughts, feelings, opinions and suggestions honestly only when they trust that person listening understands, cares and respects them. As consumers and family members, CQT Interviewers have the personal knowledge and shared experience that is needed for a trusting, open and respectful dialogue.
