Why is communication so fundamental to a companys profits?
Let’s face it. Without communication, all a company really has is a bunch of top-to-bottom ignorant folks running around – few management decisions made, few personnel responses, backbiting to the extreme, poorly-made products, and a total inability to explain the rights and wrongs to irate consumers. The best sort of communication is when the CEO recognizes (or at least speaks to) the employee on the lowest rung of the corporate ladder, or when the manager of a section of the company is able to sit down with an employee, calmly listen to and positively react to his or her concerns. Let me illustrate an example. Communication is the art of understanding that the $10.50 per hour employee has a parent who lives in the “child’s” home and at the latter’s expense. The employee has no one with whom to share his feelings – often negative ones that turn to guilt – so why not make a social worker available for folks who need to talk? Why not turn over a portion of your larger sites to a senior
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- Why is communication so fundamental to a companys profits?
