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Why is BCE Elix Impresario Web better?

April 26, 2017elix Impresario web

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Why is BCE Elix Impresario Web better?

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Impresario Web was designed mainly within the context of deploying real projects and therefore was created according to real client requirements under the supervision of an experienced integration team. Impresario Web has in-depth knowledge of switch behavior and the corresponding Genesys and Nortel services available for any given switch model. The strength of BCE Elix Impresario Web is its much tighter coordination between the agent workstation and the switch interface.