Why is AIM better than the way Ive collected this information before using surveys, meetings, observations and process mapping?
AIM has proven to be superior to all other methods of collecting and analyzing operational information in many ways because it is: faster more accurate provides more information delivers easily used reports and color charts costs less it is not intrusive to your customers and personnel. Surveys are very expensive to design and compilation can take weeks. Meetings are time consuming and prone to group perceptions rather than facts. Desk logs are subject to inaccurate information. Observations are limited to a few people during a short interval and will have the “Hawthorn Effect” (people do what they think you want to see). Some information, such as “the total cost of my services for a specific industry”, are impossible to collect using existing methods because the needed data is dispersed throughout many departments. Process mapping is very valuable but it only depicts the superficial sequence of activities. It lacks the metrics and depth that make it a decision making tool. We often co
