Why is addressing a critical part of Enhanced 9-1-1?
A 9-1-1 caller’s address (stored in the Enhanced 9-1-1 system) routes the call to the correct PSAP so that emergency services can be dispatched immediately. With older 9-1-1 systems, calls were routed by telephone exchange and did not always reach the correct public safety answering point. Knowing the emergency caller’s address helps dispatchers send emergency services to the scene quickly.
