Why is a national survey taking place?
By asking healthcare organisations to carry out patient surveys in a consistent and systematic way, it is possible to build up a detailed picture across the country of patients’ experiences. This approach not only allows organisations to compare their performance with others but, by repeating the same type of survey on a regular basis, progress and improvements over time can be monitored. As well as providing important information for each organisation, the survey results are used by the Care Quality Commission to measure and monitor performance at both a local and national level.
