Why invest in Information Technology (IT) assessment and strategy?
A healthcare organization’s investment in IT should be to improve the organization’s customer experience and performance and add value to the organization. But technology alone does not improve an organization’s ability to meet expectations or obtain value. Instead, it is important to view every technology and enhancement as an opportunity to assess an organization’s people and process components, as well as technology changes. In addition, every IT project must be considered an ongoing work-in-progress. This means that healthcare organizations must revisit IT project objectives periodically — before, during and, especially, after project installations. Also, healthcare organizations must ensure that they continue to challenge themselves. They must evaluate new opportunities for improvement as well as discard planned opportunities that, for whatever reason, do not bring value to the organizations and from their IT investments.
