Why Human Resources Are Reduced When Implementing New Customer Information System in Electricity Company?
the management is very important for providing direction and in transmission of information to the horizontal and vertical company structure. Another very important activity is the organization of campaign for propaganda (publicity) of the changes that must be made in the organizational area. The objective of this will be to inform company personnel about the effects of the changes and to explain the new scope and the basic functions which will be assigned to each organizational unit and each position in unit. It will be also necessary to clarify and explain the new role of the payment point that it will have the separated functions as a delivery point for invoices and also as a collection point for payments. From user’s training point of view, is will be necessary to give the training for each group of users on the correct usage of the functions that system will provide and relate this with the new functions of each unit until the personnel level. That it, the implementation of new pr
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