Why have retailers changed their return policies?
Some retailers make return policies more lenient during the holiday season, understanding that there may be a lag time between when a gift is purchased and then received. However, many retailers have also begun to change their return policies to account for an increase in return fraud. Last year, retailers lost $3.7 billion due to return fraud during the holiday season, according to NRF’s second annual Retail Fraud survey (pg. 9).
