Why have I been initially charged for products that ePharmacy could not supply?
All orders must be paid in full before ePharmacy will process them. ePharmacy stocks in store around 90% of products ordered and orders any other products. Most of these arrive the same day the order is placed. In some instances, suppliers may not have stock of a product and ePharmacy was not informed until after an order was placed. We are currently developing new systems to limit this problem. In these cases, the item is cancelled from the order and a refund is given by way of a cheque or credit card refund.
