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Why has the requirement for monitoring of customer satisfaction been included in ISO 9001?

April 26, 2017customer included iso 9001 monitoring requirement satisfaction

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Why has the requirement for monitoring of customer satisfaction been included in ISO 9001?

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“Customer satisfaction” is recognized as one of the driving criteria for any organization. In order to evaluate if the product meets customer needs and expectations, it is necessary to monitor the extent of customer satisfaction. Improvements can be made by taking action to address any identified issues and concerns.