Why has the Bank introduced a Virtual Keyboard?
There are many threats to using a computer in today’s world. One of these is key logging where a bit of software / malware resides on your PC or another PC that you may use for Internet Banking etc., and this software / malware logs your keystrokes. These keystrokes are then sent to an unauthorised party. Because a virtual keyboard uses an on-screen component, key strokes cannot be logged in a conventional way and the use of screen grabbing technologies do not (currently) pose a significant threat. All our customers should invest in and use defense software to combat these threats. The alpha characters follow the convention of a standard QWERTY keyboard. Numerical characters are randomised on each visit / login to the site.
