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Why has my credit card (cheque card) been charged but I didn receive a confirmation of the order shipped?

April 26, 2017card charged Cheque confirmation credit card shipped

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Why has my credit card (cheque card) been charged but I didn receive a confirmation of the order shipped?

1 Answer

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We start order processing with credit card pre-authorization. Your bank sets aside funds for this transaction and some banks show it as the funds advanced. That doesn’t mean that we already charged your credit card. We will only complete the pre-authorization (charge your credit card) when we are ready to ship your order.