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Why F-Secure Internet Gatekeeper started to report about “FM API error 20” when scanning e-mails?

April 26, 2017e-mails f-secure fm api error 20 Gatekeeper internet report scanning STARTED

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Why F-Secure Internet Gatekeeper started to report about “FM API error 20” when scanning e-mails?

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This applies to all the F-Secure Internet Gatekeeper and F-Secure Anti-Virus for Internet Mail versions when used together with F-Secure Content Scanner Server version 6.3x. Some viruses, typically Sober.D, may spread itself archived in a corrupted ZIP file. The corrupted ZIP file cannot be properly unpacked by F-Secure Content Scanner Server and the following error message will appear: 284 2004-03-08 11:10:59+03:00 fsav4im1 FSAV4IM1\Administrator F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1 Scanning the file was unsuccessful. Agent: fsav4im1 Transaction: 21437 Protocol: unknown Source: Destination: File name: Patch.zip File size: 33926 bytes Error: File ‘*123460760’ cannot be opened due to error: FM API error 20. File is corrupted in archive. Extended error code: 0. The file will be stopped and put into quarantine.