Why, even though I have already paid a flat-rate usage fee for a given diagnosis solution for standard PCs, do I also have to purchase prepaid time units to access the diagnostic data used with it?
The prepaid time units are only used to pay for the actual time that diagnostic content is accessed. This means that the costs to the user are usage-based and not a flat rate. We are able to keep the flat-rate usage fee, which covers all system overhead costs such as management, sales and constant availability of support services, low because our fee structure includes a separate provision for obtaining prepaid time units used for accessing diagnostic content itself.
Related Questions
- When using a diagnosis solution for standard PCs, can I also order Xentry DAS (for earlier model series) or Xentry Diagnostics (for newer model series) separately?
- I do not have a user account for the TechInfo-Shop. Can I use the Guest Account for the TechInfo-Shop to order a diagnosis solution for standard PCs?
- Does a diagnosis solution for standard PCs also include Xentry DAS so that I can also service earlier Euro-5-compliant model series?
