Why emails sent to the help desk are not appearing as new tickets?
Emails sent to the helpdesk should appear as unassigned tickets in the help desk. If they don’t, check the following: • In Manage > Configure Emails, make sure Email Handling is enabled. • If you allow unregistered users to create tickets please check the “guest requests” tab in the “Unassigned Ticket” list for pending tickets. • If you have set up a forwarding rule in your email client, be sure the forward is set up properly and is forwarding to a Mojo queue address that you have previously set up.
