Why else could my billing account/project be closed if the account end date is IBIS is valid?
If you know that you project’s end date in IBIS is still valid, another less likely reason that your RIMS billing account/project may be closed is that we received a request from your PI and/or Billing Contact to close the project because the balance is running low or some other administrative reason. You can e-mail rims@psu.edu to inquire about why your account is closed, but ultimately, you will need to talk with your advisor and/or department billing contact for guidance and direction on continuing your facilities usage. And your advisor or department billing contact will need to e-mail rims@psu.edu to have the project reopened for your use when they wish to do so. We can’t accept an e-mail from a user saying that his/her PI says the project can be reopened.
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