Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Why don you just exclude certain Deep Discount fares from use with Upgrade Awards, and not charge a co-pay on the rest?

0
Posted

Why don you just exclude certain Deep Discount fares from use with Upgrade Awards, and not charge a co-pay on the rest?

0

We don’t want to reduce members’ opportunities to upgrade by reducing the types of fares that are eligible. Unlike many of our competitors, we understand that customers want low fares and still want the opportunity to upgrade. Furthermore, we think it’s inherently unfair to expect customers to purchase a higher fare ticket with the hope of upgrading when there’s no guarantee that the upgrade will be confirmed. At American Airlines, we won’t collect the co-pay until the upgrade is confirmed.

Related Questions

What is your question?

*Sadly, we had to bring back ads too. Hopefully more targeted.

Experts123