Why don provider secondary IDs and their qualifier codes print in boxes 17a, 24i and j, 32b and 33b?
A. When the provider has an NPI, the default behavior is to blank the corresponding secondary IDs. This is a Carrier option (Setup > Lookup Lists > Carriers > CMS-1500). Look for the Ignore provider secondary IDs check box and remove the check to print the secondary IDs even when the NPI is present.