Why don I see the software I want to download even though I enter my SacLink Username and Password correctly?
Several reasons for this include: Students cannot access ITC or Faculty and Staff designated software titles; Faculty and Staff cannot access ITC designated software titles. Make sure you are trying to download a software title that you have access to. If you are an ITC, it could be possible that your name did not get entered correctly into the ITC access list. All Sacramento State ITC’s should have been added to the access list. If you are being classified incorrectly, contact the IRT Service Desk to have your name checked on the ITC access list.
Related Questions
- Why did I not receive a Username and Password for the download website and/or SecureKnowledge when I registered my Software Subscription/Technical Support contract?
- There is no password information provided for support download when I purchased the application. How will I receive software update information?
- How do I access a password protected area, software download, or other area requiring my username and password?
