Why doesn Traveler start?
heading at the top of the page.) [top] • I tried to go to another space, but after several minutes I still have the black screen with the flying rectangles. What’s happening? Is there something I can do to make the transitions go faster? When you transition to a new space, your system needs to be updated with new art, music, sound effects, and so forth. Normally, these files are in your Cache. If the Traveler detects changes between what is on the server and what is in Cache (i.e., some files have been updated at the site), it downloads the new files. This process may take several minutes depending on the size and complexity of the files being downloaded and the speed of your connection. [top] • When I switch between Traveler and another application, or go into the Customize your Avatar option, the colors become corrupted. Is there a way to fix this? This is a “side-effect” of the version of Reality Lab rendering technology that we are currently using. The distorted colors are the effe
under the Installation/Startup heading at the top of the page.) If you can reproduce a crash a fair amount of the time, getting a log file can help us further isolate the problem you are having. The following are detailed descriptions on how to capture a log file. If you are already running Traveler, and you would like to start a log file using OLOGGER, hit the F5 key on your keyboard. This will prompt you with a dialog box to enter a message. This message is included in the log file and is used by our developers as a starting place in diagnosing the behavior that you have reported. After typing the message, clicking OK will cause OLOGGER to automatically begin logging your activity in the background. If Traveler is not yet running, please run through the following detailed steps: Run the OLOGGER.EXE file in your Windows\System directory.
Make sure you are connected to the Internet before running Traveler. First, make sure Traveler is completely shut down by clicking with your right mouse button on the Traveler icon in the task bar and selecting “Close”. Then, after connecting to the Internet, double click the Traveler icon (shortcut) on the desktop. This should bring up the “Go Digital Space” window showing your avatar. Single click the “Go Digital Space” button to bring up the Traveler window. Double check Connection type in Options under the View menu. It should be set to your connection type. If you change the setting, you will have to shut down the Traveler application completely and restart the computer.
