Why doesn’t the Scrub button always work?
The scrub feature replaces sensitive data such as Social Security Number with “Xs,” leaving all other content in place. Identity Finder only allows scrubbing sensitive data from text files and Microsoft Office 2007 files. If the file cannot be scrubbed using Identity Finder, the Scrub button will be greyed out. Examples of files that can be scrubbed are those with filenames that end with .txt, .xlsx, docx or .docm. For other types of files such as Outlook email messages, you will have to open the file using the application with which it was created by double clicking on the file while in Identity Finder.
