Why doesn the Postal Service offer a service guarantee for International Express Mail?
Although domestic Express Mail service does provide a promised time and date of delivery with a full postage refund if we fail, no such service guarantee is made for International Express Mail. It is not possible to provide the time-of-delivery guarantee that we do for domestic Express Mail because the U.S. Postal Service loses control over the handling of each International Express Mail piece when they are turned over to another foreign postal administration. A wide variety of postal and customs handling procedures which can impact how quickly the piece will be delivered take effect when International Express Mail is turned over to foreign postal administrations. As a consequence, it is not possible to provide a time of delivery guarantee. Instead, we publish service standards of the normal expected time of delivery as a guide for our customers. In most cases, if the item does not have to go through customs, it will be delivered in 2 days to Canada and major European countries. Delive
