Why doesn the photo feed when the scan starts?
Try gently pushing the picture under the scanner top. If you still have a problem, open the top to check whether rollers are moving. If feeding problems continue, run the diagnostics program to check the scanner operation further (See “Troubleshooting, Testing Your Scanner” in the User’s Guide). Also see Troubleshooting FAQ for Snapshot Scanner • I am using the new version of Snapshot Scanner Software, V2.0.1, and after scanning, the Twain locks-up and I can’t rotate, scan, crop, or save my images. What should I do? This problem can occur if you install the new version of Snapshot Scanner Software on some WINDOWS 3.1 systems and some WINDOWS 95 systems running on 486 computers. First, un-install Snapshot Scanner Version 2.0.1 software and reinstall the previous version (1.1 or 2.0) This will replace the files in the twain_32/snapshot folder with the previous versions’ files and resolve the problem. • What does the error message “Twain Manager Not Valid / Manager Not Found” mean? What s