Why doesn the meter reader come on the same day every month?
A. We read more than a million meters each month. To do this efficiently and hold down the cost of your service, we use a cycle system under which some meters are read (and some accounts billed) each working day. This means your meter will be read (and, a few days later, your account billed) about the same time each month, with the date determined by your location. We work on a meter reading schedule that allows meters to be read during a period of three working days. This schedule provides flexibility in dealing with such things as severe weather and other events that could affect our meter reading efforts. Because of this three working days schedule, we cannot provide a specific date on which your meter will be read.
Our scheduling system provides a 4-day window to read your meter. This schedule provides flexibility in dealing with such things as severe weather and other events that could affect our meter reading efforts. Your meter will be read at approximately the same time each month, but most likely not on the same day each time.
