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Why doesn’t the member’s MassHealth ID number appear on the Final Notice of Denial for MassHealth (NFL-5A) showing approval?

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Why doesn’t the member’s MassHealth ID number appear on the Final Notice of Denial for MassHealth (NFL-5A) showing approval?

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The MassHealth member ID is a system-generated number and is created only after an applicant is approved for MassHealth. Therefore, the number does not appear on any notice sent before approval. The member ID will appear on the MassHealth card and will also be available on NewMMIS.I have a MassHealth applicant whose social security number (SSN) brings up a different person with a different SSN when I’m checking eligibility via the Provider Online Service Center. What should I do? In this situation, please call the MassHealth Enrollment Center to resolve the issue.

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