Why doesn my old personal access code (PAC) work anymore?
Each individual member must have their own personal access code (PAC). Some members may need to create a new personal access code because their previous one was actually their spouse’s or joint member’s personal access code. To set up a new personal access code call our Member Service Centre at 604-517-0100 (outside the lower mainland call 1-877-501-0100) or visit your branch.