Why doesn FortisBC always notify us of outages?
FortisBC tries to notify customers of planned power outages either by telephone or door tag notifications. For planned outages, FortisBC makes every effort to provide customers with the best information available. However, we are unable to notify customers in instances where the outage is out of our control. For instance, outages caused by weather, animals, fire or motor vehicle crashes. In order to obtain estimated service restoration times, call FortisBC at 1-866-436-7847, 24 hours a day, 7 days a week and choose option 1.
