Why doesn cebu-online.com offer phone support?
We prefer support requests to come through our trouble ticket reporting system or email for a variety of reasons. First, it provides an audit trail of communication so that all the facts can be passed on to whomever may be working your problem. Second, it allow us to focus on fixing problems instead of answering the phone. Third, we soon will be implementing a knowledge base/help desk system that allows you to monitor your problem or service issue through its resolution.
