Why doesn AnswerPlus Communications offer flat-rate service so that my bill will be the same every month?
Because flat-rate billing is UNFAIR, to everyone involved! It’s unfair to YOU the subscriber with low usage, because you’re paying for part of the service for high-volume subscribers. It’s unfair to AnswerPlus because we’re expected to shoulder the loss when call volume rises for whatever reason, rather than being compensated for the extra staffing and facilities expenses required to properly manage extraordinarily high traffic. It’s unfair to the Caller, who may have to endure unnecessarily long holds or waits to answer, because staffing for busy times is just not cost effective under the flat-rate system.
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