Why does the Support Engineer sometimes see a crosshatched pattern on their screen during application sharing?
When application sharing is used, sometimes the Support Engineer may see a crosshatched pattern on his display. This is because there is an application that is not being shared which is partly or fully obscuring the shared application. This is a security feature of the software, since it allows you to view windows with content as normal, but you may not want the Support Engineer to view. When this occurs close or minimize the offending application. If the application causing the problem is required by the Support Engineer, use your ‘permissions’ options to ‘share’ this application.
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