Why does the Shopping Basket, Metadata, or Browse Image fail to appear when I click the Order, Submit, Show Metadata, or Show Browse buttons?
This is usually caused by a browser or ‘add-on’ security product that incorrectly blocks pop-up windows that it should not be blocking. In GloVis, the shopping basket, metadata, browse image, and other windows can be affected by this. Refer to your browser or add-on security product documentation to learn how to disable the pop-up blocking for the GloVis web site. The following products have been known to cause problems: • Windows XP Service Pack 2 added pop-up window blocking to Internet Explorer. • The “Google search bar” that can be added to browsers has an option to prevent pop-up windows from appearing. • Some ‘add-on’ security products (like Norton Internet Security and others) have a feature to block pop-up windows. Note: Some of the products allow temporarily bypassing the pop-up blocker by holding down the “Control” key when clicking on a button that pops up a window.
