Why does the printer keep asking for custom paper in tray 1?
The HP LaserJet printers sometimes flash a message to the effect of “Place paper in tray 1.” Tray 1 is the fold-down tray, not one of the two main paper trays, and is where one would normally feed non-standard paper. This message is displayed for two reasons: 1) someone has sent a print job with a non-standard paper size selected; 2) someone has changed the paper types for tray 2 or 3 at the printer console. If the problem persists for more than one print job, it is likely the latter problem and you should contact the system administrator. In most cases, you can simply press the Go or Start button once or twice to force the printer to use the paper in the main trays. This brings up a related question: why is the console not locked? It’s left unlocked so that people can make changes when necessary after hours. We trust that people will not mess things up for others; that they sometimes do is the price we pay for having that freedom generally available.
Related Questions
- Why is the HP 8550 color printer (Bert or Earnie) asking for strange paper sizes to be inserted in tray 1?
- Can I configure the shared printer settings (such as paper size, paper tray, and color attributes?)
- Should I make custom paper configurations using the printer panel or using the software driver?
