Why does the Museum operate trains?
The Museum has operated rail tours using heritage rolling stock since its inception in 1962. We believe that an effective museum must offer a high level of interactivity – that interpretation of exhibits needs to engage and involve the visitor as much as possible. Locomotives and rolling stock can best be appreciated if they are experienced in action. Therefore our objectives include the operation of steam and diesel locomotives, and freight and passenger vehicles, so as to promote appreciation and enjoyment of rail heritage, and helping to fulfil our important educational role. What is the Museum’s customer charter? We encourage and train our staff to meet our Customer Charter – * To let customers see and experience the unique railway heritage of NSW * To meet and exceed the expectations of our customers * To provide a value-for-money experience * To greet and welcome customers in a cordial and courteous manner Where does the Museum’s funding come from? The Museum has income streams f
