Why does the LED of a Cisco IP Phone 7914 Extension Module that is attached to a Cisco IP Phone 7960 not go red when the remote phone answers the call?
A. Extension modules that are attached to 7960 IP Phones with a firmware release of 7.2(3) display the sidecar LEDs, which depend on the Privacy setting that is configured for the remote phone. Consider this scenario. A 7940 IP Phone (phone A) that has the Directory Number (DN) 2001 shares the DN with the 7914 extension module (phone B) that is attached to a 7960 IP Phone. When a call comes to the DN 2001, the LED of the 7914 flashes amber. Now, phone A answers the call. If the Privacy is enabled on phone A, the icon on the 7914 shows double handset (remote in use). But the LED on the 7914 is OFF, which indicates that the line is available for use on the 7914. You can get a new call if you press the line button on the 7914, and you do not have the ability to barge in (because phone A has enabled privacy). If the Privacy is disabled on phone A, the icon on the 7914 shows double handset (remote in use), and the LED is red to indicate remote in use. If you press the red LED, you get the “
Related Questions
- Why does the LED of a Cisco IP Phone 7914 Extension Module that is attached to a Cisco IP Phone 7960 not go red when the remote phone answers the call?
- Why does the LED of a Cisco IP Phone 7914 Extension Module that is attached to a Cisco IP Phone 7960 go red when the remote phone barges into the call?
- Why do all lines of the Cisco IP Phone 7914 Extension Module remain red?
