Why does the LED of a Cisco IP Phone 7914 Extension Module that is attached to a Cisco IP Phone 7960 go red when the remote phone barges into the call?
A. When a call is active on the extension module, the LED for the line is green. It stays green even after a phone that is sharing the line uses the Barge or cBarge softkey in order to barge into the active call. Refer to Cisco bug ID CSCsa65880 ( registered customers only) for information about this issue. Use one of these methods in order to resolve the issue: • Upgrade to Cisco IP phone firmware 7.2(4). • Apply the appropriate Service Release patch or Engineering Special for the Cisco CallManager server, as documented in Cisco bug ID CSCsa65880 ( registered customers only) . • As a workaround, disable the Privacy in order make the 7914 extension module LEDs glow appropriately. Complete these steps in order to disable Privacy across the Cisco CallManager cluster: • From the Cisco CallManager Administration page, choose Service > Service Parameters. • Choose Publisher CallManager Server > Cisco CallManager. • Under the Clusterwide Parameters (Device – Phone) section, scroll down to Pr
Related Questions
- Why does the LED of a Cisco IP Phone 7914 Extension Module that is attached to a Cisco IP Phone 7960 not go red when the remote phone answers the call?
- Why does the LED of a Cisco IP Phone 7914 Extension Module that is attached to a Cisco IP Phone 7960 go red when the remote phone barges into the call?
- Why do all lines of the Cisco IP Phone 7914 Extension Module remain red?
