Why does the LAVC Financial Aid Office limit the scope of information it provides over the telephone?
The Financial Aid Office staff is available to answer general financial aid questions over the telephone; however, it does not release some specific student information over the phone in order to protect the student’s right to privacy. The “Family Education Rights and Privacy Act” (FERPA) of 1974 (Buckley Amendments) permits access to student’s records only if we can be reasonably sure that the requestor is the student. Therefore you will be asked to provide certain identifying information if calling on the phone. This, however, does not guarantee that all requested information will be released, as it depends on the content and complexity of the inquiry. Some issues are best handled in person and, if this is the case, the caller will be informed of that by the staff member. For all in-person services a photo ID, such as a driver’s license, is required.
Related Questions
- How do the amended documents address the concern that the affiliation will limit the scope of services that Dartmouth-Hitchcock provides?
- Why does the LAVC Financial Aid Office limit the scope of information it provides over the telephone?
- Why does the Financial Aid Office limit the scope of information it gives out over the telephone?
