Why does the installation abort with the message “An error occurred while copying files check disk space and write permissions” on an Intel platform with a Windows NT operating system?
Ensure that the machine has the required amount of disk space for a full installation of the PTC product to be installed. Also, this problem has also been reported with use of the Gateway2000 and the Mitsumi CD drive. The Mitsumi CD drive reads the Pro/ENGINEER files at a different rate than those currently recommended by PTC. The problem results from Microsoft’s initial lack of support for the AT API Drive. Microsoft has since made available a patch which was first available in “US Service Pack 2”. As of the first shipment of Release 17.0 of Pro/ENGINEER, “US Service Pack 4” is available from Microsoft. This patch contains all previous service packs and may be installed to address this issue. Gateway has been informed of the situation and should be contacted at 1-800-846-2000 should the above problem be encountered. The “US Service Pack 4” for Windows NT can be obtained from your Microsoft vendor or through Microsoft’s website at http://www.microsoft.com.
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