Why does the dial-up version of courses cost more than the high-speed version?
Oftentimes students who enroll in dial-up courses need more technical assistance than students who take high-speed Internet courses. Dial-up students call our Customer Service department at a much higher rate than students with high-speed Internet connections. Additionally, many of the customer service calls received from dial-up students are not actually problems with the course, itself. Oftentimes these problems include the use of outdated software, outdated operating systems, lack of basic programs installed, or misunderstandings of general computer operations. For these reasons, we must charge an additional fee to support these students.
Oftentimes students who enroll in dial-up courses need more technical assistance than students who take high- speed Internet courses. Dial-up students call our Customer Service department at a much higher rate than students with high-speed Internet connections. Additionally, many of the customer service calls received from dial-up students are not actually problems with the course, itself. Oftentimes these problems include the use of outdated software, outdated operating systems, lack of basic programs installed, or misunderstandings of general computer operations. For these reasons, we must charge an additional fee to support these students.
