Why does the date range for chargebacks not work correctly?
The date range in the chargeback tab of eMerchantView, queries chargebacks that have posted to the merchant account. In other words, eMerchantView only displays chargebacks that have posted to the merchant account then sorts them by Notify Date, not post date. The merchant’s chargeback rights start when the chargeback hits the system (Notify Date), not when the chargeback posts to the merchant.
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