Why does the Council need a centralised customer system?
There are many advantages both for you and the Council, including: • You will only ever have to tell us once if you make any changes to your personal details • You can be sure we have up-to-date details for all your council business • You won’t have to repeat all the details of a previous enquiry – so each time you get in touch we’ll be picking up from where you left off • We have less chance of making mistakes as we are only updating one record • We will have a better understanding of the how our services are used so we can plan and target our resources where they are most needed Why do you need my personal information’? Depending on why you get in touch there are a variety of reasons for verifying your details. As well as confirming you are who you say you are, perhaps we’ll need to contact you, deliver a service to your home, make a record of your request or double check your details against existing information. We may also be obliged to record your details for statutory or regulat
