Why does the Cisco POWR tool display the message “RMA number was not found”?
• Wrong RMA number: Please double check the service RMA number and re-enter the correct one. The service RMA number will start and end with a letter, ie. CxxxxxxA, DxxxxxxB etc. The RMA information had not been transferred from Cisco to the interface at the time you attempted to use the tool. Please allow three hours for system data transfer from the time of RMA receipt. Currently, the Cisco POWR tool is specifically designed for customers who are returning their contracted Service RMA’s. RMAs that were created under the Cisco Field Notice Program, or Sales related returns, such as DOA’s, tradein, or return for credit, etc., will not be recognized by the Cisco POWR tool. The RMA is a Ship Only RMA: In RMA / Service Order Status Tool (http://www.cisco.com/pcgi-bin/front.x/agents/svo_tools/SVOStatusDispatcher), if the RMA return “reason code” is SONDNB, then the RMA is a Ship Only RMA and you don’t need to return the defective part to Cisco. If your case doesn’t match any of the above, p
