Why does the character counter on the application display a different number than indicated on my word processing program?
Some word processing programs such as Microsoft Word count characters differently from our application system. For example, Word will count a double-space after a period as one character, whereas our system counts the double-space as two characters. The easiest way to fix this problem is to save your Microsoft Word document as plain text (go to Save As, Other Formats, Plain Text), and then copy and paste it into the online application.
