Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Why does the calltaker transfer my call to another person sometimes?

April 26, 2017calltaker person transfer

0

Posted

Why does the calltaker transfer my call to another person sometimes?

1 Answer

0

Posted

Each 9-1-1 center is unique. Some 9-1-1 personnel are trained to take any 9-1-1 call that comes to them. Others are only trained to take police, fire or medical related calls. Be assured that if a 9-1-1 call has to be transferred, it is to give the caller the best response.