Why does the California Highway Patrol (CHP) need translation services?
One word answers this question: “Mission.” The CHP’s purpose, mission, and objectives are based upon an overriding pledge to provide the highest level of safety and service. This pledge can only be upheld when the communities we work with clearly understand the CHP’s expectations and commitment to service. Part of the mission is to ensure safety and provide service to the public as they utilize the highway transportation system. So, unless the diverse public we serve understands this mission, how can the Department accomplish it? How are Languages Identified for Translation? The Dymally-Alatorre Bilingual Services Act requires that a language survey be conducted every two years in order to identify language barriers. The Act is intended to provide effective communication among all levels of government and the people of this state who are precluded from utilizing public services due to language barriers. The Act also requires that written materials explaining services be translated into
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- Why does the California Highway Patrol (CHP) need translation services?
