Why does TEP limit the term of the Guarantee?
The heart of the Guarantee program is the heat pump, and like any other type of mechanical equipment, maintenance is important. When a person purchases a new car, the car comes with a specific warranty time period. To keep that warranty valid, the owner is required to provide routine maintenance on the vehicle. Just like purchasing a car, TEP has a limited time period for their program with a recommendation to the homeowner to provide routine maintenance on the heat pump. Unfortunately, just like some new car buyers, many people just dont provide this maintenance. The end result in both cases is reduced longevity and efficiency of the equipment. That is why we must limit the term of the Guarantee.
