Why does TELUS eProtect not accept my username and password?
There are a few situations where TELUS eProtect software may not recognize your username and password. • If you are using one PC and one TELUS eProtect feature Ensure you use the TELUS eProtect usernames and passwords. • If you ordered online, you selected a TELUS eProtect username and password for your services. • If you ordered by calling 310-4NET, you selected a TELUS eProtect username and password with one of our customer services reps. • If you ordered via telemarketing or a retail store, you would have requested a TELUS eProtect username and password. Afterwards, you should have received a “welcome e-mail” that included your TELUS eProtect username and password. • Ensure you correctly typed your TELUS eProtect username and password in the user interface. • Ensure that your TELUS eProtect subscription is still active with TELUS. Visit “your accounts” to confirm. • Ensure you are trying to set up the right security feature. For example, a subscription to TELUS Firewall will not wor
