Why does Synergy Manager not recognize the dongle key after the installation completes with no errors on a Windows XP machine with SP2 installed?
A. The dongle key needs updated drivers to be properly recognized on a Windows XP machine with SP2 installed. Please uninstall present version of Synergy Manager, and install version 2.09.51 or later for Synergy Manager. Also review the Application note titled Aladdin Hasp Key Driver Install Issue_D10122006_ which details a dongle key driver installation issue and a work around.
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